⸺ CONTACT CENTER

Always on.

Always yours.

Never missed.

ResolutionX Contact Center puts dedicated, trained agents behind your brand — handling every call, message, and inquiry with the consistency and professionalism your customers expect. Inbound or outbound, voice or digital, business hours or 3am — we're there.

24/7

Coverage — no gaps, no voicemail

1:1

Dedicated agents per client

Omni

Voice, chat, SMS & more

Any

Industry, size, or language need

⸺ WHAT WE HANDLE

Every channel.

Every interaction.

Your customers reach out in different ways. We meet them everywhere — with the same quality, the same brand voice, every time.

Inbound Support

Customer inquiries, order support, complaint resolution, and general service — handled by agents who know your business and represent it well. Every call answered. Every issue owned.

Outbound Campaigns

Lead follow-up, appointment setting, re-engagement, and proactive outreach — executed by your dedicated agents with scripting and tracking built in. Your pipeline, actively worked.

Live Chat & Messaging

Real-time support across your website, social channels, and SMS — staffed by humans, not bots. Fast, personal, and on-brand.

Omnichannel Coverage

Voice, email, chat, and SMS — unified under one managed team. Your customers get a seamless experience regardless of how they reach you. No channel left unattended.

⸺WHAT IS RESOLUTIONX?

Not a call center.

An extension of your team.

The difference isn't just service — it's ownership, accountability, and how deeply we embed into your operation.

Dedicated

Agents assigned to you

No shared pools. No rotating strangers. Your agents learn your brand, your tone, and your customers — and stay.

Managed

Oversight built in

Every team is managed and accountable. Quality control, performance monitoring, and escalation handling — handled on our side so you don't have to.

Flexible

Outbound Campaigns

Scripts, workflows, languages, hours, escalation paths — all configured to how your business actually works, not a generic template.

Live Chat & Messaging

Works inside ReX

Real-time support across your website, social channels, and SMS — staffed by humans, not bots. Fast, personal, and on-brand.

Scalable

Grows as you grow

Start lean, scale fast. Add capacity without hiring, training, or managing — we handle the people side so you handle the growth side.

24/7

Always on coverage

Your customers don't keep business hours. Neither do we. Round-the-clock coverage means no missed opportunity, no unanswered inquiry

⸺HOW IT WORKS

Up and running

without the overhead.

From kickoff to live agents — a straightforward process designed to get you covered fast.

01

Discovery & Setup

We learn your business, your customers, and your needs. Scripts, escalation paths, tone of voice, and workflows are configured before a single call is answered.

02

Agent Assignment & Training

Dedicated agents are assigned to your account and trained on your brand. Not generic scripts — your business, your way.

03

Go Live

Your contact center goes live — fully staffed, fully managed, and fully integrated into your ReX platform from day one.

04

Ongoing Management & Reporting

Performance tracked, quality monitored, and reporting delivered. You stay informed without being in the weeds.

⸺Built For Any Industry

Whatever your business.

We represent it well.

Our agents are trained to your industry, your terminology, and your customer expectations — from day one.

Healthcare

Patient scheduling & inquiry handling

Appointment booking, insurance queries, and after-hours coverage — handled with care and compliance.

Real Estate

Lead capture & follow-up

Every inbound lead answered, qualified, and routed — no deal lost to a missed call or slow response.

E-Commerce

Order support & returns

Customer inquiries, order tracking, and issue resolution handled at volume — without adding headcount.

Legal

Intake & client communication

New client intake, scheduling, and follow-up managed professionally — so your attorneys stay focused.

Financial Services

Outbound campaigns & client care

Proactive outreach, appointment setting, and client follow-up executed with professionalism and precision.

Any Industry

Custom to your operation

If your business has customers, we can represent it. We configure to your needs — not the other way around.

⸺ OTHER SOLUTIONS

DATA ANNOTATION

FOR AI

  • Audio Transcription

  • Data Annotation

  • Data Labeling

  • Image Annotation

  • Semantic Image Segmentation

  • Text Annotation

  • Video Annotation

COMMUNITY AND

SUPPORT

  • Crypto Community Management

  • Crypto Customer Support

  • eCommerce Customer Support

  • Know Your Customer (KYC)

  • Messaging Moderation

  • SaaS Customer Support

CONTENT MODERATION

TRUST & SAFETY

  • Comments Moderation

  • Content Moderation

  • Live Streaming Moderation

  • Social Media Moderation

  • Video Moderation

CORE

TECH

HUMANS

SOLUTIONS

ReX Software

Contact Center Support

Virtual Assistant

Data Annotation for AI

Content Moderation

Community & Support

INDUSTRY

Accounting

Automotive

Computer Services

Construction

Consumer Services

Design

Education Management

Event Services

Financial Services

Health and Wellness

Food and Beverage

Hospital and Healthcare

Hospitality

Information Technology

Internet

Management Consulting

Marketing and Advertising

Real Estate

Restaurants

Retail

INFORMATION

Book a Meeting

How It Works

Use Cases

FAQ

RESOURCES

White Papers

Case Studies

Use Cases

Webinars

Podcast

Blog

GOVERNANCE

Privacy Policy

Terms & Conditions

SITES

Client Portal

Partner Portal

LEARNING

ResolutionX University

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